Hospital Admission

Prior to your scheduled treatment, kindly bring along the following essential paperwork to ensure a seamless process:

• Identification Documents: Please bring a valid form of identification, such as your Identity Card (IC) or FIN Card, passport or driver’s licence, to verify your identity.

• Health Insurance Card: If you have health insurance coverage, remember to bring your insurance card or any relevant documents. This will enable the hospital to process your insurance claims efficiently.

• Referral Letter: If you were referred to the hospital by another healthcare professional, ensure you have the referral letter or any relevant medical documentation. This helps the hospital staff to understand your medical history and the purpose of your visit.

• Medical History and Reports: It is beneficial to carry any relevant medical records, test results, or diagnostic reports related to your condition. These documents provide valuable insights for the medical team and aid in the decision-making process.

• List of Medications: Compile an up-to-date list of all the medications you are currently taking, including their names, dosages, and frequencies. This information is crucial for the healthcare providers to ensure safe and appropriate medication management during your stay.

In addition to the necessary paperwork, it is advisable to bring along personal items to make your hospital stay more comfortable. Consider including the following items in your personal belongings:

• Clothing: Pack 1 set of comfortable clothing, including loose-fitting garments that are easy to put on and remove, this is meant for the day of your discharge. 

• Toiletries: Toiletries such as toothbrush, toothpaste, shampoo, conditioner, soap or body wash are provided during your stay. However, if you have any other personal hygiene items you prefer, you may bring them along. These will help you maintain your daily routine and personal comfort.

• Entertainment: Consider bringing items that will help keep you occupied during your stay, such as books, magazines, or a tablet with your favourite movies or TV shows. These can provide relaxation and distraction during moments of downtime.

• Eyeglasses: Remember to bring your eyeglasses with you. Clear vision is important for effective communication with healthcare providers and for your overall comfort.

Kindly also ensure that you do not wear any makeup or contact lenses on the day of the admission.

Avoid bringing expensive jewellery, large sums of cash, or other valuable items that may be at risk of loss. While hospitals strive to provide a safe environment, it is best to leave such items at home or entrust them to a family member or friend for safekeeping.

For the safety of all patients and staff, it is strictly prohibited to bring any sharp or flammable objects such as scissors, knives, lighters, matches, or any other dangerous objects into the hospital premises.

The possession and use of illegal substances are against the law and strictly prohibited within hospital facilities. This includes drugs, narcotics, and any other illegal substances.

Items that are fragile or require significant storage space should be avoided, as the hospital may not be able to accommodate such items adequately.

Upon arrival at the hospital, proceed to the main reception or designated registration area. Look for clear signage or ask the staff for assistance if needed.

At the registration counter, you will be greeted by hospital staff who will guide you through the registration process. They will request your personal details, including your full name, identification documents, contact information, and any relevant medical information.

It is advisable to have your identification documents readily available for verification purposes.

You may be required to complete various forms, such as a registration form and a consent form. These forms collect important information about your medical history, insurance coverage, and consent for treatment. 

Take your time to read and fill out the forms accurately, ensuring all necessary information is provided.

Depending on your insurance coverage and the nature of your visit, you may be required to make payment arrangements during the check-in process. This could include co-payments, deductibles, or settling any outstanding bills.

The hospital staff will guide you through the payment process and provide you with the necessary information regarding payment methods and options.

Once registration and payment are completed, the hospital staff will direct you to the appropriate department or ward for further assessment or admission. 

These rooms provide basic accommodation with essential amenities. They are typically furnished with a comfortable bed, bedside table, and a wardrobe. Basic toiletries and towels are provided. Patients may have access to shared bathroom facilities. Complimentary Wi-Fi access is typically included.

Single rooms offer privacy and are designed for individual patients. They are equipped with a private en-suite bathroom, a bed, a television, and storage space for personal belongings. The room includes a lodger bed for your caregiver. The hospitals will provide complimentary Wi-Fi access for patients’ convenience.

These rooms provide a higher level of comfort and spaciousness. They often feature additional amenities such as a mini-fridge, a writing desk, a lounge area, and an entertainment system with a television. They also include a Lodger bed cum Sofa included for your caregiver. Complimentary Wi-Fi access is included.

Suites offer a luxurious and premium experience. They are designed to resemble a hotel suite, with a separate living area, bedroom, and private bathroom. Suites may include amenities such as a separate guest lounge, an optional caregiver room dining area, and a dedicated entertainment system. Complimentary Wi-Fi access is provided, and some suites offer panoramic views of the surrounding area. In addition, you will have access to your own personal butler services to tend to your needs and comfort.

Hospitals typically have designated visiting hours during which visitors are allowed to visit patients. These hours are set to ensure patients’ rest and privacy. It is advisable to check the hospital’s website or contact the respective hospital directly for specific visiting hour details.

Hospitals usually have limits on the number of visitors allowed per patient at any given time. This helps maintain a conducive environment for patients and ensures their well-being. It is important to adhere to these restrictions to respect the needs of other patients and allow for smooth operations within the hospital.

Some hospitals may have age limitations for visitors, especially for certain wards or units such as the Neonatal Intensive Care Unit (NICU) or Intensive Care Unit (ICU). This is done to protect the vulnerable patients in those areas. It is advisable to check with the hospital regarding any age restrictions for visitors.

In certain situations, hospitals may have specific vaccination requirements for visitors (i.e Covid-19 vaccination statuses), especially during times of infectious disease outbreaks or pandemics. It is advisable to inquire about any specific vaccination requirements or health screenings before visiting the hospital.

Hospitals often have infection control measures in place to protect patients and prevent the spread of infections. Visitors are expected to adhere to these measures, such as practising proper hand hygiene, wearing masks if necessary, and following any specific guidelines provided by the hospital.

Some hospital areas may have restricted access for visitors, such as operating rooms, specialised treatment areas, or isolation wards. It is important to respect these restrictions for the safety and privacy of patients.

Hospitals may have additional guidelines for visitors in special circumstances, such as end-of-life care, paediatric wards, or maternity units. It is advisable to check with the hospital for any specific guidelines or considerations in such cases.