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At G&L Surgical Clinic, we place your health and well-being at the forefront.
As a proud member of the esteemed Singlife Shield Panel, a standout among Singapore’s foremost specialist networks, you can confidently begin your health journey, assured of the utmost competence and trust.
Understand your coverage with a Singlife Shield plan and the benefits you can experience if you choose to have your treatment with Dr Ganesh, a Singlife panel doctor. For more information, visit the Singlife website. Alternatively, reach out to our team and we will be happy to assist you.
What you will be covered for
In-patient: Singlife Shield provides as-charged coverage for hospital stays, including Private wards, Class A (1-bed), and B1 (4-bed) wards in both public and private hospitals, depending on your chosen hospitalisation plan. Additionally, with a Letter of Guarantee (LoG), your hospital deposit is covered up to S$80,000 at participating hospitals.
Out-patient: Major outpatient treatments like chemotherapy, kidney dialysis, major organ transplant, and more are covered. Additionally, depending on whether you have just the Singlife Shield plan or the combined Singlife Shield and Singlife Health Plus, the coverage limits for Outpatient Cancer Drug Treatments and Services can vary.
Pre-post hospitalisation treatment: You’re covered for up to 180 days before hospital admission and up to 365 days after discharge. This coverage extends to treatment received in the Accident and Emergency department 24 hours before your admission.
What you cannot be covered for
For a comprehensive list of exclusions, always refer to the General Provisions.
Can I claim my treatment in full?
While Singlife Shield provides extensive coverage, you’ll need to co-pay a portion of the claimable amount. This co-insurance is exclusive at 10%, capped at S$25,500 per policy year, ensuring your out-of-pocket expenses remain controlled.
For assistance on your insurance plan, feel free to contact G&L Surgical.
Will I need to pay upfront for my treatments?
In-patient: No need for upfront payment if you possess a Letter of Guarantee (LoG) from Singlife. This guarantees cashless treatment, covering hospital admission deposits up to S$80,000 across more than 20 hospitals, including private ones.
Out-patient & pre-post hospitalisation: You may first need to pay upfront for these services and treatments. But they’re reimbursable, meaning you’ll fork out the bill first but it can be claimed after payment.
A Letter of Guarantee (LoG) is Singlife’s commitment to the medical institution that they’ll cover treatment expenses up to a specific limit, providing assurance to both the medical institution and the patient.
What is the maximum LOG amount that can be issued by Singlife Shield?
Singlife can issue a LoG covering hospital admission deposits of up to S$80,000.
How do I request for the Singlife Shield LOG with G&L Surgical?
Schedule a consultation at G&L Surgical, undergo financial counselling to understand treatment charges and your available Singlife insurance coverage. The clinic staff will then assist you in coordinating with Singlife for the issuance of the LoG. Await Singlife’s confirmation regarding the LoG’s issuance before proceeding with the treatment.
How long will it take for the LOG to be issued?
The LOG will usually be issued to the hospital 2-3 days after the request is made, provided all criteria are met.
Understand the steps needed to submit your insurance claim. Contact our clinic and we will be happy to assist you with your claim.
Submitting Documents
For warded patients, your claims will be done through e-filing by the hospital administration, no additional submission is required.
For outpatient treatments, you may submit your claims and accompanying documents via Singlife’s designated platforms or service portals. For more details and submission links, please refer to this link or contact our clinic for assistance.
After submitting your claim
Processing times may vary depending on the claim’s nature. However, Singlife is committed to ensuring a swift and seamless claim process for all policyholders.
G&L Surgical Clinic will do our best to provide you with an estimate of your out-of-pocket expenses before your procedure. With a comprehensive financing service, we endeavour to assist you in finding the most suitable financing option to enjoy a seamless and pleasant experience. Please do not hesitate to contact us with any questions. We are here to help you get the care you need.
Click one of our representatives below to chat on WhatsApp or send us an email to enquiry@glsurgical.com.sg
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